Returns & exchanges policy

In case of any defect found in the goods received, we are responsible for the return and exchange within seven days. According to the Consumer Protection Act, consumers shopping online are entitled to a seven-day grace period upon arrival of goods.

However, the returned goods must be completely new and fully packaged (integrity should be maintained of goods, accessories, packaging, cartons and all accompanying documents or materials). Sheng Yuan Herbs products once opened and used are not allowed to be returned or exchanged due to personal hygiene factors.

For returns or exchanges, be sure to send to Sheng Yuan Herbs the goods together with complete packaging and all accompanying documents within seven days of receipt of the goods. We will make a refund within seven business days (excluding weekends and holidays) after receiving the goods and confirming no use or damage.

Applications for refunds or exchanges should be made within seven days upon arrival of the goods, otherwise the applications will not be allowed. Please follow relevant rules to keep a pleasant environment for consumption and transactions. Thank you for your cooperation.